A SPECIAL MESSAGE FROM ZEPPELIN TRAVEL
Dear Zeppelin Travel friends and clients,

First of all as our valued clients and friends we want to take this opportunity to thank you for your ongoing support. Particularly in the past few weeks as each of us navigate the constantly changing landscape caused by COVID-19 and assure you that we are here to assist and advise you on travel options.

It is times like these that we as travel agents are so necessary and vital to ensure that you have someone to call. In the past few months we have cancelled or rebooked Flights, Hotels, Cruises and Tours. We have been constantly keeping in touch with clients who needed our assistance.

Our phones have been very busy and we have received many emails from our clients both at home and overseas where we have helped to ensure there was someone here to listen and help.

Many have told us of other travellers who had booked online and had a lot of difficulty rearranging their travel as they could not get through to the online Travel Company they booked with.

We are very proud to say that we have received many wonderful compliments saying that to have someone there to resolve a problem immediately is invaluable especially to destress the situation.

We are in the business of serving people, and in the midst of this outbreak it is important that we give you as much information as possible, whilst each day we see new developments, rest assured that your safety is paramount to everything that we do and we are constantly monitoring all government advice as well as notifications from airlines, tour operators and cruise lines to provide you with the most up to date information.

Credible information is critical in times like this and we have provided links to helpful information that you may need.

IMPORTANT LINKS FOR TRAVEL ADVICE:
World Health Organization https://www.who.int/
Centre for Disease Control and Prevention https://www.cdc.gov/

Currently, we are open to take calls during working hours. As you know many Hotels, Airlines and Tour Operators are closed or working on minimal staff. This makes it difficult for us to get quick answers.

We however hope that in the coming month or two we will hopefully see some better news and start to discuss the future.

Yesterday I was speaking to a Cruise Operator who said that they are seeing some search activity on their website. It does make sense that being “confined to quarters” one would get restless and want to look what is going on out there and plan for the future.

We all love to travel to discover and see what is over the next hill or over the horizon and experience new cultures, exotic food and experience something new.

These days of travel will be back so we can all enjoy the excitement.

Stay positive and keep safe.

From all of us at Zeppelin Travel

Lidia, Shona, Tony, Thais, Anne Maree and Andi

PS –

So when you’ve binged your hundredth Netflix episode, exhausted all of your baking ingredients, and your pets simply won’t let you take another photo of them, take some time to dream. Dream to plan your next adventure for when this all comes to an end, for when you can say goodbye to isolation and hello to your next holiday.

Testimonials:

Just a quick note to let you know how much I appreciated the great organisation around this event. Loved the show; great seats!
Perfect – thank you so much. To repeat myself, I am so glad we found you as you always do a great job for us.
Thank you for organising our coach trip to the theatre on Friday night. My husband Tony and I were impressed…
I just wanted to email you to thank yourself and Andi for organising Emilio and I’s trip to the Pacific Islands with P & O Cruises. We had a fantastic time and will definitely be returning to Zepplin for future trips and adventures.
I would like to give you a very big thank you for making our holiday to Europe / USA an outstanding success…

 

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